Cancellation information in Kikoto

1. Kikoto as a commercial intermediary

Kikoto acts as a commercial intermediary between the service provider (the SHIPPING COMPANY) and the end customer (Kikoto user). Therefore, Kikoto is not responsible for any changes the SHIPPING COMPANY may make to the reservation, whether it be cancellation, delay, or relocation.

2. Procedure in case of cancellation by the shipping company

In the event that a departure is canceled by the FERRY COMPANY, the reservation amount will be fully refunded to the customer. Kikoto is committed to managing this refund quickly and transparently, working with the relevant FERRY COMPANY to ensure the funds are returned as soon as possible.

3. Procedure in case of cancellation by the customer

If the customer decides to cancel their reservation, Kikoto will always try to ensure the customer can recover their money. However, reimbursement conditions will depend on the policies of the contracted FERRY COMPANY and how close it is to the departure date. It is important to note that:

• Some FERRY COMPANIES apply penalties for cancellations made close to the departure date.
• Specific refund and penalty policies may vary depending on the FERRY COMPANY.

Below are the cancellation policies of each SHIPPING COMPANY available on Kikoto:

• Aquabus: Terms of use.
• Armas: Terms of contract.
• Balearia: Legal.
• Fred Olsen: Transport conditions.
• FRS / DFDS: Legal notice.
• GNV (Grandi Navi Veloci): General conditions of passenger transport.
• Trasmed: Clause report.

Important note: Kikoto will always act in defense of the client's interests and will do everything possible to minimize penalties or recover the full amount depending on the circumstances.

4. Invoice request

If you require an invoice, please send an email to contacto@kikoto.es providing the reservation locator and the relevant billing information.

5. Account security

We carry out periodic account reviews to ensure maximum security. We will contact you if it is necessary to implement additional measures to improve the security of your account.

For more information, we recommend reviewing our terms and conditions.

6. Customer service

If you need assistance, please visit our customer service page, where you will find useful information about ferry travel, frequently asked questions, and how to contact us for help with your reservation.

* This policy is subject to change without notice. We recommend reviewing it periodically to stay informed of updates.

* Last updated: January 27, 2025.